Comprehensive Help Desk Outsourcing

For most small businesses, establishing and maintaining an internal Help Desk Call Centre is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity. Beyond Networks' Help Desk Outsourcing Support Services offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.


Introduction to Beyond Networks' Help Desk Services

As a Microsoft Gold Certified Partner, Beyond Networks can offer the expertise of a Help Desk staff of certified Microsoft professionals to give your clients fast and reliable access to the technical help they need. Beyond Networks has years of background delivering phone support and remote repairs for IT systems built on Microsoft technology. Our focus is on giving the Help Desk a positive image as a valuable contributor to your company's success. Beyond Networks will fix rather than merely track problems, and our goal target for established clients is to resolves at least 80% of help desk problems on the first call. First-call resolution is an important factor in lowering help desk costs, improving the image of the IT group in general (the help desk in particular), and raising client productivity and satisfaction.


Call Centre Phone Support for Windows XP and Vista desktop help and network troubleshooting is provided by Beyond Networks' staff of Microsoft-certified experts. The experience of Beyond Networks' support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

Optional Secure Remote Access allows Beyond Networks' support experts to see exactly what your customers see and makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit.

Initial System Assessment gives Beyond Networks the opportunity to evaluate and record desktop configurations, network architecture and security, and critical applications. This optional service speeds up problem resolution by providing Beyond Networks' support experts with a comprehensive technical context from which to analyse Help Desk incidents.

Expert Prioritization and Escalation is based on Beyond Networks broad experience providing phone support, making it possible to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution. Because Beyond Networks has extensive networking and applications capabilities,we can respond quickly to escalation points with field-level experts certified by Microsoft and Cisco. Beyond Networks offers onsite service anywhere in Sydney.

Virtual Help Desk Services can operate as a primary help desk for your organization, as an escalation resource for tricky technical issues, or as an overflow when internal resources are too busy to respond. As an integrated extension of internal staff resources, Beyond Networks' Virtual Help Desk includes an advanced call centre featuring a dedicated phone number with customer-specific greeting and automatic routing of calls to specific staff members.

Get in Touch with Beyond Networks forHelp Desk Services- If you are interested in using Beyond Networks' Help Desk Services, call 1300-885 335 or contact help@beyondnetworks.com.au



Following are the key facts for why you should work with Beyond Networks


Big enough to RESOLVE - small enough to CARE!

With an in-house staff of technicians, engineers and consultants and the backing of our vendor relation with Cisco, Juniper, HP, IBM and Microsoft as well as many industry leading companies, we can provide fast and expert response to your IT needs.