Businesses with 50 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, which typically have small IT budgets to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises.

Beyond Networks' service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

 

Beyond Networks' co-sourcing services allows your business to find the right balance between internal and external support by leveraging the capability of your in-house IT staff with the in-depth expertise of Beyond Networks' engineers. By delivering effective support, providing specialists for critical applications, minimizing costs, offering unique services such as customized, automated server monitoring, and applying only for the services you use, Beyond Network gives you an affordable way to maximize the business value of your network.


Beyond Networks' staff of certified IT professionals have extensive experience with enterprise networks, this will

allow mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.


Avoid Turning IT Management Into Crisis Management

Companies with 50 to 250 network clients often have sophisticated, enterprise level IT infrastructures, but not an internal IT staff with the depth of technical expertise to provide all the IT support that is required. Internal resources are often overworked and budgetary realities do not permit hiring additional full time IT staff.

These environments can be subject to higher than average employee turnovers, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

Let Senior Management Focus Business, Not Networks

Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staff seldom pays off with strategic business advantages. Attempting to handle all IT service issues internally can bog down senior management with the details of IT problems, yielding poor returns for time invested in such talent.

Companies need reliable, feature-rich, scalable, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

Migrate Quickly to the Best Network Technology

The tough economic times that many companies suffered over the past five years has caused many IT environments to become woefully out of date as a result of IT budgets being slashed in the interest of survival. As economic prosperity return to many market segments, the starvation diets forced upon many business networks has created a burden on outdated information systems.

This problem becomes apparent when the demand for new applications and customer-centred information solutions cannot be easily adapted to legacy systems. Companies are increasingly being challenged by new upstart competitors who are not saddled with outdated environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, and integrated supply chain management. Budgets may be available, but often such major initiatives can't be carried out solely with existing resources. Adding to full-time staff seldom makes long-term economic sense for project-specific work, and companies often don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately.

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Service Delivery Options Available for Mid-Size Businesses

To suit the needs and budgets of mid-size businesses, Beyond Network offers a variety of options for delivering support, troubleshooting and consulting services. Find out more about Beyond Networks' service delivery options for mid-size businesses.

Microsoft Operations Manager-based Network Support Packages

Beyond Network has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft Operations Manager, a powerful network management platform that monitors the reliability and security of your network servers, and alerts you to problems before they can impact your productivity. Beyond Networks' Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Beyond Networks' support engineers. Find out more about Beyond Networks' special Network Support Packages for cost-effective IT support outsourcing.

For concise details on our network support packages, refer to Beyond Networks' Datasheets for IS Support and Server Monitoring Offerings, available in Acrobat format for convenient printing.

To see how Microsoft Operations Manager helped a Sydney company achieve enterprise-class system management, refer to Microsoft Operations Manager Case Study.

To learn more about Beyond Network's Network Support Packages, call 1300 - 883 553 or send email to help@beyondnetworks.com.au


As a Microsoft-certified consulting firm, Beyond Networks is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size companies. As a Cisco-authorized partner, Beyond Networks also offers help for an increasingly complex collection of infrastructure products including PIX firewalls, switches, routers, VoIP options, and wireless networking. In addition, Beyond Networks" CISSP-qualified security experts, CISM-certified security engineers, and CISA-certified security audit specialists can provide a company-wide perspective on system protection.

The scope and size of Beyond Networks' consulting team offer a unique array of benefits to businesses trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

Best Practices

Beyond Networks staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of IT projects for a large array of clients. Each Beyond Networks consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Beyond Networks instils in its support personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested methods and technical knowledge to solve actual IT problems quickly. Learn more about Beyond Networks best practices for network consulting.

Value Pricing

Beyond Networks pricing model is to charge for remote support and on-site visits by the hour. Consequently, you are billed just for delivered support. Beyond Networks does not demand a higher rate for after-hours or priority support, and within Sydney or in regions where Beyond Networks offers on-site service, we do not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Beyond Networks applies no minimum charge and requires no monthly commitment unless as specified as Service Contract. Many support organizations demand large minimum fees or charge for every four hours or longer. Beyond Networks one-hour granularity avoids large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed. Learn more about Beyond Networks value pricing for IT outsourcing.

Full Documentation of IT Services

Beyond Networks has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service provided by Beyond Networks is tracked by comprehensive documentation. Each Beyond Networks staff member has access to the reports given by each staff member to every client. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems.. Learn more about Beyond Networks documentation of IT outsourcing services.

Knowledge Transfer

Beyond Networks is committed to knowledge transfer from our consultants to customers. By educating clients to handle problems that are within their scope, we can concentrate on providing hard-to-find services where Beyond Networks faces few competitors. Small companies who work with trusted freelance consultants or who maintain internal IT personnel are in benefit when Beyond Networks transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Learn more about Beyond Network's knowledge transfer services.