Beyond Networks: The Microsoft and Cisco Certified IT Consulting Experts

The complexities of today's office network infrastructure combined with competition for dependable local talent has motivated companies to seek new avenues for obtaining the support they need to build and maintain productive, secure and reliable network systems.

 

Many of the companies have entrusted their IT support needs to Beyond Networks' engineers who specialize in providing affordable, enterprise-level expertise to their businesses. Beyond Networks has delivered on-site and remote support to customers in Sydney areas. Remote support tools and high-speed Internet connectivity have matured to the point that there are very few IT support tasks that cannot be performed off-site.


Information Technology Management Services: Beyond Networks Care

Beyond Networks Care (BNC) is the premier service designed to address your ongoing IT management and support needs. The service provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience due to neglect or the security issues inherent from using the Internet. Through our vast experience in supporting small businesses, we have developed a Beyond Networks Care checklist that is used to proactively manage and support your network. Some examples of proactive support include:

Review of server logs, disk capacities, and general health of servers.
Validation of backups, strategy, and assurance of restore capability.
Application of patches and service packs.
Installation of recommended patches, service packs, and maintenance updates.
Review status of network components and logs.
Tuning of network and system components as necessary.

This service is customized for each client however our approach to Beyond Networks Care is uniform. First we meet with the client to ascertain your short and long term business goals. We then discuss your network environment, users' needs, and critical business functions. We finally present you with a solution that fits your needs, all within an affordable monthly budget.

Ongoing Management: On-site and Remote

Ongoing management and support of your IT network is done with both regular on-site visits and remotely. Our Centralized Services organization consists of the Client Support Team and our Network Operations Centre. Together with your local technology management consultants, these groups are the cornerstone of your consulting team.


Client Support Team - The CST provides you with remote support, when your primary or secondary consultant is unavailable. They are seasoned technical experts who will assist you over the phone regardless the nature of the issue. They work in conjunction with your technology management consultants to deliver fast and efficient service during regular business hours.

Network Operations Centre - Our NOC is primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring and Email Protection Service (Integrated Message Management). They operate around the clock and if any critical alerts from any of these services arise, they will troubleshoot and brief the appropriate people on your team. Either the CSC or your primary consultant will then begin fixing the problem.

Project Support - As your company grows or you have new capabilities that need to be implemented, Beyond Networks can assist you. Projects usually quantified as having a definite start and finish interval, such as a server migration, operating system upgrade, firewall installation or other technically demanding tasks, do not fall within the normal support provided by Beyond Networks Care, nor are they generally done during business hours. Beyond Networks will assess the situation and project scope, and provide you with either an Initial Project Estimate or a more complete Project Plan that includes, hardware/software costs, labor costs and the timeline to complete the project. For more information, read the brochure on Beyond Networks Care.



Following are the key facts for why you should work with Beyond Networks


Big enough to RESOLVE - small enough to CARE!

With an in-house staff of technicians, engineers and consultants and the backing of our vendor relation with Cisco, Juniper, HP, IBM and Microsoft as well as many industry leading companies, we can provide fast and expert response to your IT needs.